Terms of Service
We respect your privacy and any information you give us is confidential.
Data we collect (name, email, phone number, address) are collected to allow shipping and make sure you receive your orders. We will never share your personal information with third parties.
If you provide us with a testimonial or review of our product we will only use it on our website and our social media channels.
If you choose to subscribe to our newsletter, please note that you can unsubscribe anytime you wish. By unsubscribing you are removing your contact details from our database and will no longer receive any emails from us.
Your order will be shipped once payment has been processed. You will receive email notifications from us once the order has been received & once it has been shipped. We will always provide tracking information so you can look up where your order is.
Precaution is taken to pack every order with care so it arrives safely. If in the rare case a product is received broken, please email us at firstname.lastname@example.org with an image of the damaged goods and we will replace these for you.
If you receive an incorrect item or an item you ordered is missing, please contact us at email@example.com and we will rectify any mistakes as soon as possible.
You can pay via credit or debit card on our website. Credit/debit card payments are processed using the payment gateway Stripe. Your credit/debit card details are encrypted and securely processed through Stripe and are not viewed by us at any time.
Any advice given and statements made on this website is written with our best intentions. However, please note that we are not giving you medical advice, and do not replace medical consultation. If you have any skin or health conditions that may require medical attention, please speak to a health professional. Also, if you are on medication, pregnant or trying to conceive talk to a health professional before making any changes to your diet or using products containing essential oils and herbal extract.
Not all essential oils are recommended for expecting/breastfeeding mums and infants/children. If products in our shop contain essential oils you will see a note in the description advising you to talk to a professional before use. Although some essential oils are suitable during pregnancy, we still highly recommend you speak to a professional aromatherapist or your doctor before you use these products to make sure it is safe.
We will occasionally run promotions. Our promotions are subject to the following terms:
a) Valid for a specified duration only.
b) Discount codes cannot be used in conjunction with other discount codes. Only one discount code can be applied at once.
c) Discount codes cannot be redeemed for cash.
d) Product giveaway as part of a promotion is subject to available and only as long as stock lasts.
We will organise competitions & give-aways as part of our marketing activities. The following terms apply to all of our competitions & give-aways:
a) By entering our competition/give-away you are subscribing to our database and will receive promotional material from us (eDM/newsletter). You can unsubscribe from our mailing list after the competition/give-away has ended.
b) Winners will be announced via social media or by email or both.
c) Entrants acknowledge that their username may be published on the Mermaid Cove Organics's Facebook or Instagram page if they enter the competition through social media.
d) Prizes/give-aways are exclusive to Australian customers only. We cannot open competitions/give-aways to global customers yet.
e) Each individual may enter the competition only once.
f) Any suspicious activity and/or repeated multiple entry to our competitions/give-aways will result in the individual being banned from the current competition and future participation.
g) The winner must contact Mermaid Cove Organics within 7 days after receiving our email or social media message that they have been selected as the winner. If the winner doesn't get in touch, Mermaid Cove Organics will choose another winner after the 7 days have passed.
h) Mermaid Cove Organics reserves the right to amend the competition end date at any time.
i) The competition prizes/give-aways cannot be redeemed for cash.